At Ongaro & Sons we care enough to design the right systems to solve your family's safety, health, comfort and efficiency problems. We don't just "guesstimate" what the solutions should be - we measure and evaluate the entire situation so we can be sure that our recommendation meets your needs now and in the future.
Our unique diagnostics-based approach allows us to have complete confidence in our recommendations and we stand behind our designs 100%! If you aren’t satisfied with the results, contact us so we can discuss the situation and arrive at a resolution that makes you feel good about your investment.
Here are some of the tools we may use to ensure your complete satisfaction with our custom designs:
All service calls go to our in-house dispatch department and our lead source coordinator for equipment replacement. Our professional crews take pride in their work. They arrive wearing company uniforms in easily identifiable vehicles. We carefully protect customers’ property and take extra steps to ensure that our customers’ floors, walls and furnishings are covered when needed. All our technicians wear shoe covers in customers’ homes.
Our goal is 100% customer satisfaction through your involvement. Whether it’s service or equipment replacement, we go through a thorough consultation process with you. We find out what’s important to you, and let you know all your options. We have found this process provides you with the highest level of satisfaction.
We may use “Manual J” Residential Load Calculations, developed by the Air Conditioning Contractors of America (ACCA). These procedures help us ensure that your heating and cooling equipment is properly sized for your home and lifestyle.
In addition, we may use the procedures outlined in ACCA’s “Manual D” Residential Duct Systems, to ensure that your duct system is properly sized and installed according to stringent industry standards.