Our Guarantees

Anyone can guarantee their work but no one can guarantee like Ongaro & Sons can. Family owned and operated and backed by over 90 years in business, we know what it takes to achieve 100% customer satisfaction while ensuring quality workmanship that surpasses any of our competitors. Like our generations before, we understand the importance of our customers’ 100% satisfaction.

    • Professional Guarantee: Ongaro & Sons will guarantee that all of our team members in your home will be clean, courteous and attentive to your needs. They will have passed an extensive substance screening and a national criminal background search. Each team member is factory trained and certified to install, service or maintain your system.


    • Perfect fit Guarantee: Ongaro & Son will guarantee that your new home comfort system or IAQ package is designed specifically for your home to achieve your ultimate comfort. We first perform an engineering analysis to ensure the right size system. You are then assigned a Project Coordinator to walk you through the entire project from start to finish. All backed by our professionally trained installers.


    • Do whatever it takes Guarantee: Ongaro & Sons will make any and all modifications necessary to ensure you are completely satisfied with the promised performance of your new home comfort or IAQ system installed. We will continue to do so until your 100% satisfaction is achieved.


    • Property Protection Guarantee: All property such as lawns, shrubbery, carpeting, floors, walls, furniture and door frames are protected. Property damage caused by Ongaro & Sons outside of the scope of work outlined in your contract will be repaired. Protective shoe covers and hall runners will be used on all work and traffic areas.


    • No Hassle Warranties Guarantee: Ongaro & Sons promises a no hassle warranty process on all equipment installed and maintained by the Ongaro & Sons team. This means that we will handle the part replacement and labor up front under our unmatched warranty and deal with the manufacturer and paperwork that comes with it. You just sit back and let us handle it!


    • No Lemon Guarantee: As long as your newly installed HVAC system is properly maintained by an Ongaro & Sons team member on a yearly basisthat if the compressor – the heart of your system – fails twice during the first 5 years of operation, Ongaro & Sons will replace the whole outside unit, with a new one – the same unit or a better one – free of charge to you. Not just the compressor – the whole outside unit! If the heat exchanger – the heart of your new furnace – fails in the first 5 years, we will replace the furnace with a new one – the same unit or a better one – free of charge to you.