I’ve been using Ongaro for several of my plumbing needs the past couple years and I must say that each technician that has come by is extremely helpful and knowledgeable. Douglas was great and explained each of my tankless water heater options very clearly and with what I felt an honest evaluation. I’m truly grateful that Ongaro still values customer service and professional representative employees. Great job by all including the folks who answer the initial call on the phone!