Skip to main content

Frequently Asked Questions

Straight answers about heating & cooling, plumbing, electrical, and solar, from the family that’s served the North Bay since 1932. Can’t find yours? Ask us directly.

Heating & Cooling

What else can I do to remove pollutants in my home?

Preventative maintenance plays a vital role in the performance of all your heating and cooling equipment . Change or clean air filters according to the manufacturer’s directions. Seal leaks in your ductwork . Vacuum and dust regularly. Drain dehumidifiers daily and clean the reservoir. Clean equipment drip pans regularly. Invest in indoor plants.

Can I still create a zone control system if my home has no ductwork?

Yes! Ductless mini split systems allow you to set up multiple air handlers throughout your home. Each air handler acts as a zone, complete with a thermostat.

Can the type of insulation I choose affect my health?

It’s possible if it’s not installed correctly. Poorly installed insulation can lead to itchy eyes, a skin rash, or unpleasant odors that make it difficult to breathe comfortably. Additionally, some types of insulation should not be used in damp crawl spaces, for example, because they will not cure properly. That can lead to extended periods of off-gassing. You can rest assured that our experienced installers at Ongaro & Sons never rush a job or try to install insulation into the wrong area.

How often should I maintain my AC/cooling equipment?

Regular maintenance is crucial to keep your system running efficiently and to maintain your warranty. It’s akin to regular oil changes for a vehicle. Your air conditioner or air handler should be inspected and maintained annually. Your heat pump should be inspected biannually, once in the spring and again in the fall.

How often should I maintain my heating equipment?

Regular maintenance is crucial to keep your system running efficiently and to maintain your warranty. It’s akin to regular oil changes for a vehicle. Your furnace, boiler, or radiant heat system should be inspected and maintained annually. Your heat pump should be inspected biannually, once in the spring and again in the fall.

Can radiant floor heating be added to existing homes?

Yes, especially during remodeling projects. Retrofits are possible with proper planning and flooring type.

How long does a boiler last?

A well-maintained boiler can last 15–30 years. Frequent repairs, rising bills, or uneven heating may signal it's time to replace.

What size air conditioner do I need for my home?

The right size AC depends on your home’s square footage, insulation, number of windows, and more. An HVAC technician from [company-name] will perform a load calculation to determine the ideal size of the air conditioning system for comfort and efficiency.

Can hard water affect my boiler’s performance?

Yes, mineral buildup can reduce efficiency and cause overheating. Water softening can help extend your boiler’s lifespan.

Are heat pumps energy efficient?

Yes! Heat pumps are one of the most energy-efficient HVAC options available. Because they move heat instead of generating it, they use significantly less electricity than traditional systems, especially in moderate climates.

Is indoor air quality worse in the winter?

Yes, reduced ventilation in [company-state-long]’s colder months (to keep a house warm) traps pollutants inside. That’s why it’s smart to schedule an IAQ checkup from [company-name].

Is radiant floor heating energy efficient?

Yes, radiant heat is highly efficient because it eliminates duct losses and maintains consistent temperatures. Hydronic (water-based) systems, in particular, can reduce energy use compared to traditional furnaces or baseboard heating.

Is radiant floor heating compatible with all flooring types?

Most flooring types work well with radiant heating, including tile, stone, laminate, engineered wood, and even some carpets. However, materials with better heat conductivity, like tile or stone, tend to perform best.

How long does radiant floor heating last?

Hydronic radiant systems can last 30–50 years with proper maintenance, while electric systems typically last 20–30 years . These systems are low-maintenance and very durable when professionally installed.

Is my home a good candidate for zoning?

Most homes with forced-air HVAC systems can benefit from zoning, especially if you have rooms that are consistently too hot or too cold, a multi-story layout, or areas that aren't used frequently.

How many zones can I have in my home?

The number of zones depends on your HVAC system, ductwork layout, and personal preferences. Most homes benefit from 2–4 zones , but larger properties may have more. Your HVAC technician can help you design the ideal configuration.

Can I add zoning to my existing HVAC system?

Yes, adding zoning to an existing HVAC system is possible, but it depends on your current system and the type of zoning you’d like to implement. Sometimes, adjustments to your ductwork may be required, as well as the installation of new thermostats and dampers.

Why is my AC blowing warm air?

Your AC may be blowing warm air because of low refrigerant, a dirty coil, clogged air filters, or a thermostat issue. Let the team at [company-name] diagnose the problem and get your home cool again.

How can I improve my air conditioner’s efficiency?

Tips to save on cooling costs this summer:  Change air filters regularly Use a programmable or smart thermostat Keep blinds or curtains closed during the day Seal air leaks around doors and windows Improve insulation in the attic and/or crawlspace Schedule regular AC service and tune-ups Replace old units with an energy-efficient model

Why is my air conditioner freezing up?

Ice buildup could be caused by dirty filters, low refrigerant, or poor airflow. To avoid further damage, turn the system off and call [company-name] for AC repair.

Are ductless mini splits a good option for older homes?

Absolutely. Ductless mini splits are ideal for older homes without existing ductwork or when you want to avoid an invasive installation. They offer an efficient, non-invasive heating and cooling solution without the need for major renovations or structural changes.

Can a ductless mini split heat and cool my home?

Yes, a multi-zone ductless system can heat and cool an entire home. Multiple indoor units can be connected to a single outdoor unit, allowing for customized climate control in each room without the need for ductwork.

Do ductless mini splits require regular maintenance?

Yes, regular maintenance is essential to keep ductless mini splits running efficiently. Homeowners should clean ductless filters monthly and schedule professional service annually to check refrigerant levels, clean coils, and inspect electrical components. Schedule your ductless mini split tune-up with [company-name].

Why is my heater blowing cold air?

Common reasons your heater is blowing cold air include:  The thermostat is set to “fan only.”  The heater hasn’t fully warmed up.  A dirty air filter is restricting airflow.  There’s an issue with the ignition system. A professional heating inspection from [company-name] can quickly pinpoint the issue and provide you with expert repair solutions.

How frequently should I change my furnace filter?

Replace disposable filters once every month (but no longer than every three months) to keep airflow strong and indoor air clean. If your system uses reusable filters, rinse and dry them monthly for best performance.

What size furnace is right for my home?

The right furnace size depends on details like square footage, insulation quality, and window exposure. A [company-name] HVAC technician can perform a heat load calculation to pinpoint the ideal size.

How can I make my furnace more efficient?

Schedule yearly maintenance, seal air leaks in ductwork, improve insulation, and consider using a programmable thermostat to save energy and boost comfort.

What is AFUE?

AFUE, or annual fuel utilization efficiency, is a rating that shows how effectively a furnace converts fuel into usable heat. Higher numbers mean better efficiency.

Why has my heating bill gone up?

Rising energy bills may be due to thermostat settings, drafty windows, poor insulation, or an outdated heating system. Identifying and fixing these issues can improve efficiency.

Can a heat pump replace my furnace and air conditioner?

Absolutely. A heat pump can serve as both your heating and cooling system. In colder regions, some homeowners choose to pair a heat pump with a backup furnace in a dual-fuel system for maximum efficiency and comfort.

Do heat pumps work in cold climates?

Modern cold-climate heat pumps are designed to work efficiently even when temperatures drop below freezing. However, a supplemental heat source may be recommended in extremely cold areas.

How often should a heat pump be serviced?

We recommend scheduling maintenance at least twice yearly, ideally before peak heating and cooling seasons, to avoid costly heat pump repair.

Why is my home dustier than usual? Could it be my HVAC system?

Dust buildup can often be attributed to dirty filters, leaks in ductwork, or dust within your HVAC system. Regular filter changes and professional cleaning can help reduce indoor dust.

What impacts indoor air quality?

Everything from dust to humidity and even your HVAC system can affect the indoor air quality in your home. Pollutants can come from a variety of sources, including: Dust, pet dander, and pollen Mold and mildew Household cleaning products Tobacco smoke Poor ventilation Combustion appliances (gas stoves, furnaces) Dirty air ducts or clogged filters

What indoor air quality services do you offer?

We offer indoor air quality testing, IAQ product installation, and duct cleaning. From installing air scrubbers, humidifiers, dehumidifiers, and whole-home filtration systems to providing HEPA air filter subscriptions, we have the tools and expertise to improve the air in your home.

How often should air ducts be cleaned?

Air ducts should be professionally cleaned every 3 years, or more often if you notice excessive dust, musty odors, mold growth, or worsening allergies. Homes with pets or recent renovations may need more frequent cleanings.

Can I just close vents in unused rooms to save energy?

Closing vents in unused rooms may seem like a good way to save energy, but it can actually have the opposite effect. Most modern HVAC systems are designed to balance airflow throughout the entire home. When you close vents, it can increase pressure in the ductwork, causing your system to work harder and less efficiently. This added strain can lead to higher energy bills, reduced comfort, and even premature wear on your HVAC system. Instead of closing vents, consider using a programmable thermostat, zoning system, or energy-efficient upgrades to better manage heating and cooling in your home. For personalized energy-saving advice, it’s best to consult a licensed HVAC professional.

What areas of my home should be insulated?

The most important areas include the attic, walls, crawl space or basement, and floors above unheated spaces. Proper insulation in these areas helps regulate temperature, reduce energy costs, and improve comfort year-round.

How do I know if my home needs more insulation?

Signs include high energy bills, uneven temperatures between rooms, drafts, cold walls in winter, and hot ceilings in summer. An insulation audit or energy assessment can help determine where improvements are needed.

What HVAC systems do you install?

We specialize in Trane and Mistubishi installation and service. We can guide you through selecting the right HVAC model and ensure it is installed to manufacturer standards for optimal efficiency and reliability.

Can dirty air ducts affect indoor air quality?

Yes, dust, allergens, mold spores, and other contaminants can accumulate in your ductwork and circulate through your home. Regular duct cleaning helps improve air quality, reduce allergy symptoms, and support a healthier home environment.

Can insulation help with noise reduction?

Yes, insulation not only improves energy efficiency but also acts as a sound barrier. Adding insulation to interior walls, floors, and ceilings can significantly reduce noise between rooms or from outside sources.

Do leaky ducts increase energy costs?

Absolutely, leaky ducts can lose up to 30% of heated or cooled air before it reaches your living spaces. Sealing and insulating ducts can boost HVAC efficiency, lower energy bills, and improve overall system performance.

Plumbing

Why does my water heater take so long to heat up?

Common causes include sediment buildup, a failing heating element, or a long distance between the heater and fixtures. Alternatively, nothing could be wrong, and you just need a recirculating pump to reduce your wait time.

Do I need a backflow preventer?

Yes, especially if your irrigation system, pool, or auxiliary water supply could contaminate your drinking water. A backflow preventer stops dirty water from flowing backward into your home’s clean water lines. Some municipalities require them by code.

Are you familiar with local and state plumbing codes?

Yes, our licensed plumbers stay up to date with all relevant codes and permitting requirements to ensure every installation or repair is fully compliant and inspection-ready.

Do you offer water conservation solutions for businesses?

Yes, we install high-efficiency toilets, faucets, urinals, and water heaters that help reduce water usage and lower utility bills, ideal for green-certified buildings or businesses seeking LEED points.

How often should my irrigation system be serviced or maintained?

We recommend having your sprinkler system checked at least twice a year, once in the spring to start it up and once in the fall for winterization. Regular maintenance ensures efficient performance, prevents leaks, and extends the system’s life.

Can a recirculating pump help me save water?

Yes, by reducing the wait time for hot water, you waste less water down the drain.

What causes banging or rattling pipes?

This is often due to “water hammer”, a pressure surge when water flow is suddenly stopped. Loose pipes or worn-out air chambers can also be to blame. Installing a water hammer arrestor or securing loose pipes can usually resolve the issue.

How can I avoid frozen pipes ?

To prevent frozen pipes during winter, insulate exposed plumbing, keep garage doors closed, and let faucets drip in extreme cold. If a pipe does freeze, turn off the main valve and call a plumber, thawing incorrectly can lead to bursts.

Can a small leak cause major damage?

Absolutely, over time, even a tiny leak can lead to mold, rot, and structural issues.

How quickly should a gas leak be repaired?

Immediately, shut off the gas and call a licensed professional. Gas leaks are extremely dangerous and can’t wait.

Do slab leaks require tearing up my floors?

Not always, non-invasive tools like acoustic detectors or infrared imaging can pinpoint leaks and limit demolition.

Do I need a reverse osmosis system if I already have a water softener?

Yes, softeners remove minerals, while RO systems target smaller impurities and improve taste and purity.

Can I stay in my home during waterline replacement?

Yes, in most cases, you can remain at home. Water will be shut off temporarily, but professional plumbers coordinate timing to minimize disruption.

Does my water heater need maintenance?

Yes, flushing once a year removes sediment that can reduce efficiency and damage the tank. Annual inspections can also review the exterior for corrosion or leaks around connections and ensure the pressure is where it should be.

Is reverse osmosis water safe for cooking and drinking?

Yes, RO water is highly purified, making it ideal for drinking, cooking, ice cubes, and even baby formula.

What can and can’t I put down my garbage disposal?

Garbage disposals can handle soft food scraps like fruit peels, cooked vegetables, and small bits of meat. Avoid putting down fibrous foods (like celery), grease, coffee grounds, eggshells, or hard items like bones, they can damage the blades or clog your pipes.

Can I upgrade to a high-efficiency boiler?

Yes, modern boilers are more compact and energy-efficient, saving you money on fuel bills.

Is it safe to run a leaking boiler?

No, turn it off and call a technician. Leaks can cause pressure loss, corrosion, and water damage.

Do I need permits for sewer line installation?

Yes, permits and inspections are required to ensure code compliance and public safety.

Is hydro jetting safe for older pipes?

It depends, video inspection is done first to ensure the pipes can withstand the pressure.

Is professional drain cleaning better than snaking it myself?

Yes, plumbers use video inspections and high-powered tools to fully remove buildup and spot underlying issues that DIY methods can miss.

How often should I have my drains cleaned?

The frequency of drain cleaning can vary depending on several factors such as the age of your plumbing, the volume of water and waste going through the pipes, and whether you have a history of clogs. As a general guideline, having your drains cleaned every 1 to 2 years is a good practice. However, if you notice slow drainage, frequent clogs, or unusual odors, you might need to schedule a cleaning sooner.

Are chemical drain cleaners safe to use?

Chemical drain cleaners can effectively clear minor clogs but come with risks. They can be harsh on your plumbing, potentially causing damage to pipes over time, especially if used frequently. Additionally, they can be hazardous to handle and may release toxic fumes. Mechanical tools like plungers or drain snakes are safer alternatives. For persistent or severe clogs, it’s generally more effective to use professional drain cleaning services. These services use methods like snaking or hydro-jetting to clear blockages without the risks associated with chemicals.

Why is my water pressure low, and how can I fix it?

Low pressure can result from sediment buildup, partially closed valves, or leaks. To restore normal pressure, clean aerators, check valves, and inspect for leaks. Investing in a booster pump may help if there is no underlying plumbing issue.

How often should I get a plumbing inspection?

Have your plumbing system checked by a professional once a year to catch small issues before they turn into costly repairs.

Can I fix plumbing problems myself?

You can handle basic repairs, like replacing a faucet, toilet fill valve and flapper, or showerhead. However, complex issues are better left to licensed plumbers to avoid accidental damage or code violations.

How can I protect my home from water damage?

Prevent water damage with regular system checks, prompt leak repairs, and the installation of insulated pipes, sump pumps, and shut-off valves where needed.

How do I know if my building has a plumbing leak?

Unexplained spikes in your water bill, mold growth, damp walls or ceilings, and the sound of running water when fixtures are off are all signs of a hidden leak that requires professional inspection.

What should I do if I notice a leak or broken sprinkler head?

Turn off the system and contact [company-name] as soon as possible. Leaks or broken heads can waste water and cause uneven watering, which may damage your lawn or plants. Regular inspections help catch issues early.

What’s the difference between a sump pump and a sewer ejector pump?

A sump pump removes groundwater from basements or crawlspaces, helping prevent flooding. A sewer ejector pump handles wastewater from lower-level bathrooms or laundry rooms and pushes it up to the main sewer line. Both are vital for homes below grade level.

How often should I test my sump pump?

Test it every few months and especially before the rainy season. Replace backup batteries annually if installed.

How do I know if my ejector pump is failing?

Signs include foul odors, slow drains, or unusual noises from the pit.

How often should pumps be serviced?

At least once a year, or more frequently for high-use systems like sump pumps.

How do plumbers find hidden leaks?

[company-name] will often employ the use of moisture sensors, infrared cameras, and acoustic devices to pinpoint leaks.

When should I replace my plumbing pipes?

If your home is over 50 years old or you're experiencing frequent leaks, discolored water, or low pressure, it may be time to replace aging pipes. Galvanized steel, polybutylene, and even copper piping can wear out over time. A licensed plumber can assess your system and recommend upgrades.

Is gas pipe replacement dangerous?

Not with licensed professionals. Safety is paramount for [company-name], and all work will follow local code and include leak testing.

Should I try to repair a gas line myself?

Never! Gas repairs require licensed professionals and specialized tools for safety and code compliance.

Can small leaks be patched, or do pipes need replacing?

Small leaks can be temporarily patched, but long-term fixes often involve replacing sections of pipe.

What causes pipe damage?

Corrosion, freezing temperatures, shifting foundations, and high water pressure are common culprits.

Can pipe repair be done without cutting into walls or the floor?

Sometimes. Leaks near fixtures can often be accessed directly. Wall access may be required for hidden leaks, but we minimize damage whenever possible. We may employ a trenchless method for pipe access under floors or your lawn.

How do I know if I need a waterline replacement?

Frequent leaks, reduced water pressure, or discolored water are signs your main water line may need replacement.

How do I know if I need a water softener?

Signs include soap scum, stiff laundry, cloudy dishes, and frequent scale buildup on faucets and appliances.

How long should a water heater last?

Most conventional water heaters last 8–12 years. Tankless units can last 15–20 years with proper maintenance.

What can a water filtration system remove?

It removes contaminants like chlorine, lead, sediment, and other impurities for better taste, odor, and safety.

Can I install a water filtration system myself?

Basic under-sink units can be DIY, but whole-house systems should be installed by a licensed plumber to ensure proper connections and code compliance.

Where is a reverse osmosis system installed in the home?

Most residential RO systems are installed under the kitchen sink and connected to a dedicated faucet. Whole-house RO systems are also available, though they are typically only used in extremely poor water quality areas.

How often does a reverse osmosis system need maintenance?

RO systems require filter changes every 6–12 months, depending on water quality and usage. The RO membrane typically needs to be replaced every 2–3 years. Routine maintenance ensures optimal performance and water quality.

Can an RO system remove hard water minerals like calcium and magnesium?

Yes, RO systems reduce hardness-causing minerals, but they’re not a substitute for a whole-home water softener. For households with very hard water, it’s best to combine a water softener with a reverse osmosis system.

Can sediment filtration improve water taste and odor?

Sediment filters are primarily for removing visible particles. To improve taste and odor, they’re often paired with activated carbon filters or reverse osmosis systems, which target chlorine and other chemical contaminants.

Is sediment filtration necessary if I already have a water softener or RO system?

Yes. Sediment filters are essential even with a softener or reverse osmosis system. They act as a pre-filter, protecting more sensitive systems from clogging or premature wear caused by particulate matter.

What causes a toilet to run continuously?

A running toilet usually signals a bad flapper or a float out of alignment. Replacing or adjusting these parts often fixes the issue. If not, call a plumber.

Why won’t my toilet flush properly?

It could be a flapper issue, a clog, or low tank water. Check the mechanics inside the tank or call a pro.

Why is my faucet dripping?

Worn-out washers, O-rings, or valve seats are common causes. Fixing these can stop the drip and save water.

Can I replace a faucet myself?

Yes, with basic tools and knowledge. If you're unsure, professional help ensures a leak-free install.

Why is my toilet bubbling?

This could indicate a clog or venting issue in your drain line. It’s best to have it inspected to prevent a backup.

Why won’t my garbage disposal turn on?

Check the reset button underneath the unit and your electrical breaker. If it still doesn’t work, the motor may need repair or replacement.

Why is my faucet making a screeching or whistling sound?

This usually points to a worn washer, loose part, or high water pressure. A plumber can identify and fix the source.

What should I do if my garbage disposal stops working mid-use?

First, turn off the switch. The blades may be jammed, but don’t put your hand inside. Your garbage disposal should have come with an Allen wrench (though any will do if it's the right size). Insert it into the hex-shaped hole in the bottom center of the unit and turn it back and forth to manually free the jammed flywheel. Once the jam is clear, check to see if you tripped the reset button (usually on the bottom of the unit). If it still won’t turn on or makes a humming noise, call a licensed plumber to avoid damaging the motor or electrical system.

What are signs my boiler needs repair?

No heat, water leaks, strange noises, or frequent cycling on and off are all red flags.

What materials are used in modern sewer line replacement?

Durable options like PVC or HDPE are commonly used for their longevity and resistance to corrosion or root intrusion.

How often should I inspect my sewer line?

Have your line inspected with a camera every 1–2 years, especially if your home is older or surrounded by trees.

What causes sewer backups?

Common causes include tree roots, grease buildup, damaged pipes, and flushing inappropriate items.

Can sewer odors enter my home?

Yes, dry P-traps, cracked vent lines, or broken seals can allow gases to escape indoors.

Electrical

Why does my light flicker when I use the switch?

Flickering can result from loose wiring, a faulty switch, or incompatible dimmer controls. We’ll diagnose and fix the issue to prevent bigger problems.

How long does it take to upgrade a panel?

Most residential upgrades take 1–2 days, including permit coordination, utility shutoff, and system testing.

Do whole-home surge protectors protect against lightning strikes?

While not lightning-proof, it greatly reduces the damage from nearby strikes or power surges through the grid.

How disruptive is a whole-home rewire?

It involves opening walls and ceilings, but we plan in phases to minimize daily impact and coordinate with homeowners for a smooth process.

Can I stay in my home during a rewire?

Often yes, depending on the home size and scope of work. We’ll work room by room to minimize inconvenience.

What’s the difference between a fuse and a circuit breaker?

Both protect your home from electrical overloads, but breakers can be reset, while fuses must be replaced. Modern homes use circuit breakers for convenience and safety.

Should I add a breaker for new appliances?

If your panel has available capacity, a dedicated breaker can be added for appliances like electric ranges or dryers to ensure proper power and protection. However, it is not necessary if your existing circuit breaker works well and has the capacity for an updated appliance.

Is whole-home surge protection worth it?

Yes, the cost of replacing damaged electronics often far exceeds the one-time cost of installing a surge protector.

Will a rewire improve safety?

Yes, it brings your electrical system up to code, reduces fire risk, and supports today’s energy needs.

Is an electrical panel upgrade required when adding solar or an EV charger?

Often, yes, adding high-demand systems may require a larger panel to support the additional load safely and meet code requirements.

How long do home surge protectors last?

Most last 5–10 years, depending on usage and the number of surges absorbed. We recommend regular inspection and timely replacement.

Why does my light switch feel warm or buzz?

This could signal an overloaded circuit, a loose connection, or faulty wiring. It's important to have it inspected by a professional.

Why does my alarm chirp even after replacing the battery?

Chirping could signal end-of-life, a wiring issue, or dust inside the unit. If the problem persists, the detector may need replacement.

How long does an EV charging station installation take?

Most EV charger installations are completed in 1 day, depending on your panel capacity and charger location.

Can I install more than one EV charger at my home?

Yes, as long as your electrical panel has enough capacity. We can evaluate your system and make any necessary electrical panel upgrades for multi-vehicle households.

Does a whole-home surge protector cover power strips and outlet surge devices?

Yes, it protects the entire system, but local outlet surge protectors still offer additional layer of protection for sensitive electronics.

Do I need a dedicated circuit for an EV charger?

Yes, Level 2 EV chargers require a dedicated 240V circuit to handle the electrical load safely and efficiently.

Can you install an EV charger in a detached garage?

Yes, with proper wiring and trenching if needed. We’ll assess the best layout to meet code and your convenience.

Do you install automatic transfer switches?

Yes, these switches detect outages and automatically shift power to the generator within seconds, keeping your home running smoothly.

Why is my ceiling fan wobbling or making noise?

Loose mounting, unbalanced blades, or worn motor components may be the cause. An inspection and tune-up can usually resolve the issue.

What’s the best lighting for energy efficiency?

LED lighting offers the longest lifespan and highest efficiency for both indoor and outdoor applications.

Can I install a circuit breaker myself?

Installing breakers involves working inside the panel and poses shock or fire risks. Always leave this work to a licensed electrician.

How do I know what size breaker I need?

Breaker size depends on the circuit's wiring and the appliance load. An electrician calculates load capacity to ensure proper sizing and code compliance.

When should I replace or install a new circuit breaker?

If your breaker trips frequently, won’t reset, or shows signs of damage or burning, it should be replaced immediately for safety.

Why would I need to upgrade my electrical panel?

If your panel is outdated, overloaded, or can’t support modern appliances, an upgrade improves safety and provides the capacity for today’s energy demands.

How long does an energy audit take?

Most residential audits take 3–4 hours, depending on the home’s size and complexity.

Can I install a ceiling fan where a light fixture is?

Often, yes, but the electrical box must be rated for fan support. A licensed electrician can verify and safely install the fan.

Can you replace outdoor fixtures with motion-sensor lights?

Yes, motion-sensor or dusk-to-dawn lights are great for security and energy savings. We’ll ensure compatibility with your wiring and location.

Do you install landscape lighting?

Yes, we design and install weather-resistant, energy-efficient landscape lighting to enhance safety and curb appeal.

Can I add new circuits without upgrading the panel?

Possibly, but if your current panel is full or outdated, adding circuits may overload it. An inspection will determine if an upgrade is needed.

How do I reverse the direction of my ceiling fan? When should I do this?

Most ceiling fans have a small switch on the motor housing. In summer, blades should spin counterclockwise to push air down; in winter, clockwise to circulate warm air.

Is a DIY energy audit enough?

While basic checks can identify obvious issues, professional audits use tools like thermal cameras and blower doors for more accurate results and tailored recommendations.

Do you install smart switches and lights?

Absolutely, we install smart home lighting systems that can be controlled via phone, voice assistant, or automation schedules.

Do you install hardwired alarms with battery backup?

Yes, hardwired units offer reliable power, and battery backups ensure continued protection during outages.

Will the audit include recommendations for rebates?

Yes, after an audit, we’ll let you know about available rebates and incentives for upgrades like insulation, HVAC, or efficient lighting.

Do ceiling fans help reduce energy costs?

Yes, ceiling fans improve air circulation, allowing you to set your thermostat higher in summer and lower in winter while staying comfortable.

Do older homes need rewiring to add outlets or circuits?

Often, yes. Outdated wiring may not safely support additional load, making a partial or full rewire necessary for expansion.

Can you install new circuits or upgrade panels for growing businesses?

Yes. We assess your current electrical capacity and design upgrades that safely support new equipment, lighting, or workspace expansions.

How often should my generator be serviced?

We recommend a full inspection and service at least once a year; however, check your manufacturer's recommendations for an accurate maintenance schedule. Regular maintenance ensures reliable operation during unexpected outages.

Can you help with energy efficiency upgrades?

Absolutely. We install LED lighting, smart controls, energy monitoring systems, and more to help businesses lower their electricity bills and meet sustainability goals.

Will rewiring my home increase resale value?

Yes, modern wiring increases home safety and can be a strong selling point, especially in older homes that might not meet current code standards.

What size generator do I need for my home?

It depends on your power needs. We’ll calculate your load requirements and recommend the right size to keep essentials, or your whole home, running.

What is a home energy audit?

An energy audit evaluates your home’s energy use, insulation, HVAC, lighting, and appliances to identify ways to lower utility bills and improve comfort

What kind of improvements might be recommended after an energy audit?

Common recommendations include air sealing, LED lighting upgrades, insulation improvements, and HVAC or panel upgrades.

When does a home need to be rewired?

Homes with outdated wiring like knob-and-tube or aluminum, frequent breaker trips, or signs of overheating should be evaluated for a full rewire.

Solar

Can solar panels really power my whole home?

Yes, with proper sizing and efficient appliances, solar can offset most or all your energy needs.

Do solar panels work in cloudy weather?

Yes, solar panels still generate power on overcast days, though output is reduced. Battery storage helps even out supply.

Do I need batteries with a solar energy system?

Batteries aren't required, but they store excess energy for nighttime or outages. They add resilience and can increase energy independence.

Is solar right for homes with shade or limited roof space?

Possibly, systems can be optimized with high-efficiency panels or ground-mount arrays. We offer evaluations to assess feasibility.

Commercial

Is it better to repair or replace my commercial heating and cooling system?

Generally, repairs might be the best option if your commercial HVAC system is relatively new or the damage is minor. However, upgrading to a new system might be more economical and efficient for more severe issues, especially those not covered under warranty.

How do I know if it is time to replace my commercial HVAC system?

Typically, well-maintained commercial HVAC systems last around 15 years. However, if you notice rising energy bills or frequent repair needs, it might be time to consider new, energy-efficient equipment. That way, you can enjoy maximum efficiency and comfort for your customers, guests, and employees while reducing your monthly heating and cooling costs.

What are the advantages of professional commercial HVAC maintenance?

Benefits of professional HVAC maintenance include inspection, cleaning, and prompt resolution of potential issues. Regular maintenance can improve your commercial HVAC system’s energy efficiency. According to the U.S. Department of Energy (DOE), commercial buildings consume 40 percent of the energy used in the United States . Imagine reducing a portion of that and how much you could save in heating and cooling costs each month! Ask us about a customized maintenance plan tailored to your business needs and budget. Maintenance plans offer a hassle-free way to care for your HVAC system and avoid unexpected repairs.

How often should I maintain my commercial HVAC equipment?

Regular maintenance is crucial to keep your system running efficiently and to maintain your warranty. It’s akin to regular oil changes for a vehicle. Your air conditioner and furnace should be inspected and maintained annually.

Can you handle plumbing installations for new construction or remodels?

Absolutely. We work with contractors, architects, and property managers to install complete plumbing systems for commercial buildings, including water, sewer, and gas lines.

What is the cost of a new commercial system?

The price depends on the unit's size and specific features. For example, a small-to-medium-sized commercial property will differ from a larger commercial building. The capacity of the system and its energy efficiency will also determine the price point. At Ongaro & Sons, we believe in transparent pricing and providing detailed quotes to help you make informed decisions.

What does it mean if my commercial equipment is making strange noises?

These could be indications of underlying issues. Our [home] repair specialists are adept at identifying and fixing minor problems before they escalate into bigger, more expensive ones.

What types of businesses do you serve?

We serve a wide range of commercial properties including office buildings, restaurants, retail stores, schools, healthcare facilities, and industrial sites.

What are common signs of electrical problems in a commercial building?

Flickering lights, frequent breaker trips, burning smells, buzzing panels, and outlets that are hot to the touch may all signal serious electrical issues that need immediate attention.

How often should I schedule commercial plumbing maintenance?

Routine maintenance should be performed at least twice a year to prevent costly disruptions. High-traffic facilities like restaurants or healthcare buildings may need quarterly service to stay in compliance and avoid emergencies.

What are common commercial plumbing issues?

Frequent issues include clogged or slow drains, leaky fixtures, pipe corrosion, faulty water heaters, and sewer line backups. Early detection is key to avoiding business downtime.

How often should my commercial electrical system be inspected?

You should schedule a professional inspection annually. High-traffic or high-demand facilities, like restaurants, warehouses, or manufacturing plants, may require more frequent inspections to ensure safety and code compliance.

Do you install and maintain backup generators for commercial use?

Yes, we provide full-service generator installation, maintenance, and repair for commercial properties to ensure business continuity during power outages.

Are your commercial electrical services compliant with local codes?

Yes, our electricians are fully licensed and trained to comply with all national, state, and local codes to ensure every project passes inspection.

General

Why does my tap water smell bad?

Odors in water could be caused by bacteria, minerals, or decaying organic matter. The type of smell can help identify the source and the best remedy.

How long does installation take?

Installation typically takes 1–2 days, plus utility and permit coordination if needed.

How often should I maintain my water treatment system?

Most systems need servicing every 6–12 months. Maintenance includes filter changes, system checks, and water quality testing.

What happens if I skip maintenance on my water treatment system?

Skipping maintenance can lead to reduced water quality, scaling, bacterial growth, and system breakdowns.

Is whole-home filtration better than point-of-use filters?

Whole-home filters treat all water entering your home, while point-of-use filters only treat water at specific taps.

How often should I replace sediment filters?

Every 3–6 months, depending on water quality and filter size.

What maintenance does a sprinkler system need?

What maintenance does a sprinkler system need? Seasonal inspections, backflow testing, and adjusting heads help keep your system efficient and code-compliant.

How do I choose the right water system?

A water quality test helps determine if you need treatment for hardness, sediment, or contaminants.

How long does repiping take?

Typically, 3–5 days for an average home, but it can vary depending on size and access. Trenchless methods can take less time if it is a viable option.

What materials are used for gas piping?

CSST (corrugated stainless steel), black iron, and polyethylene are common, depending on application and location.

Why does my disposal smell bad?

Food residue trapped in blades or under the splash guard can cause odors. Clean it with citrus peels or baking soda and vinegar.

Does city drinking water need filtration?

Yes, adding a filter improves taste and removes potential contaminants like lead or chlorine.

Does water treatment maintenance improve system lifespan?

Yes, routine maintenance prevents buildup, clogs, and component failure, helping your water treatment system perform better and last longer.

Is professional installation of lawn irrigation systems worth it?

Yes, proper zoning, backflow prevention, and efficient watering save time, water, and money.

What does a whole-home water system include?

It may include softeners, filters, UV purifiers, and pressure boosters, it is customized to your water needs.

Can a booster pump work with well systems?

Yes, it's often used in combination with wells to improve pressure throughout the home.

Is it necessary to cover my outdoor AC unit in winter?

Outdoor AC units are built to withstand the elements, but if your AC is installed where it could be at risk of falling debris or heavy snow, a breathable cover may offer extra protection.

How often should smoke and CO alarms be replaced?

Replace smoke alarms every 10 years and CO detectors every 5–7 years, or sooner if the manufacturer recommends.

How long do light fixtures typically last?

LED fixtures can last up to 25,000 hours or more. The fixture’s lifespan also depends on build quality and usage conditions.

Can I connect my smoke and CO alarms together?

Yes, interconnected alarms ensure that if one goes off, they all sound. This is especially important in multi-level homes.

How do I know which irrigation system is right for my yard?

The best system depends on your yard’s size, layout, soil type, and plant needs. A professional irrigation contractor will assess these factors and recommend the right solution, whether it’s a sprinkler system, drip irrigation, or a combination of both.

What’s the difference between drip irrigation and sprinkler systems?

Drip irrigation delivers water directly to the roots through a network of tubing and emitters, making it ideal for garden beds and shrubs. Sprinkler systems spray water over a larger area, which is better for lawns and open spaces.

Do irrigation systems save water compared to manual watering?

Yes! Modern irrigation systems use smart controllers, rain sensors, and zone timers to water more efficiently than manual methods. This reduces water waste and can significantly lower your monthly water bill.