Customer Reviews

Ongaro & Sons replaced our old electric panel. We were impressed with the efficient manner in which they scheduled our appointments and promptly notified us when changes needed to be made. The technicians were respectful of our property and explained in detail exactly what they were going to do.

Timely and excellent service. Took the time to explain what was wrong and how to best fix it. Offered me a few options and I never felt he was pushing the most expensive. Chris was great!

Outstanding service from start to finish. Appointments were conducted promptly, and each repair was explained with clarity and professionalism, along with the available options for resolution. Our aging system was nearing the end of its lifespan, and Ongaro and Sons provided expert guidance in designing the appropriate replacement for our home. We have never experienced greater comfort or more exemplary customer service. Thank you, Ongaro and Sons, for your exceptional work.

Had a great experience for the toilet installation. I really appreciate the time he put in and explained process in detail

Fantastic experience. I would hire them again for sure. Helpful, friendly, and explained to me what was going on in enough detail so I learned some things along the way. Solid work. Really enjoyed the encounter.

My husband and I are extremely satisfied with the plumbing job done by Ongaro & Sons. From the first appointment to assess the problem through the final repair, the experience has been one of professionalism, knowledge and skill. Our technician “Nico” was excellent. His conduct, knowledge, and manners were superb. He carefully and patiently explained the issues, along with photos, so that we completely understood what was going on. He clearly explained what was needed and provided a thorough invoice. This was our first quote, and after obtaining a second quote Ongaro and Sons still came in at more work done for less cost in comparison. We needed water pipes repair done under our house. Nico was always on time and very polite. He was organized and neat. He completed his work as planned and educated us along the way. We will be using Ongaro & Sons going forward. We highly recommend them. And we want to inform the company that their technician Mr. Nico Thompson is a superb employee and an asset to the company.

Brandon H was my HVAC Service Technician for a recent annual maintenance. The service here is fantastic. He explained everything he did (pics of literally everything). He showed me the repairs he did, explained why he did it, and gave me terrific tips on my filter replacement schedule that I was not aware of. Give this man a raise and take care of him. Employees like this are what makes the difference in a service company.

I was thoroughly impressed with the service tech's knowledge, professionalism and communication skills. He did a great job and explained thoroughly the condition of my HVAC unit and what might be emerging future issues. If all your techs are similarly skilled, it explains how Ongaro & Sons has become so successful and respected. Your firm will be my go-to for future HVAC needs. Oh yes, and the $79 was a helluva deal. Felt like I received service worth much more! Thank you.

I recently called Ongarro and Sons about a tricky problem involving an intermittently operative stove and a balky breaker box. Their technician, Rene, sorted everything nicely and (bonus!) taught me a lot about how electricity works. [This is not so dumb as it might sound. I always expect techs to be able to explain in language I can understand just what they're up to.] I would call on her again in a second, and indeed I'll be doing that after the holidays for a comprehensive electrical inspection. Excellent job! Ongaro and Sons: definite keeper.

I requested an estimate from Ongaro & Sons for replacement of my 25 year old gas furnace and air conditioner with high efficiency units. Nicholas, an HVAC supervisor for Ongaro, did a complete inspection of my system and made excellent recommendations for replacement units. Nicholas was professional, courteous, knowledgeable and thorough. Ongaro & Sons has an excellent reputation for quality work and I was pleasantly surprised that Nicholas' bid was very competitive compared to the other estimates I solicited for my HVAC project. As such, I selected Ongaro & Sons to install replacement HVAC units in my home. The install process started with a site visit by Aaron, an Ongaro project coordinator. Aaron reviewed the project in detail and determined materials and personnel requirements. He explained how the installation process would work and what I could expect. A few days later, Mark, the site lead showed up with his team of Tyler and Daniel. They installed my new Trane 97% AFUE high-efficiency two-stage gas furnace and Trane two-stage heat pump, which was configured only as an air conditioner. Since I don't have solar yet, it did not make sense to go all electric with the heat pump operating both for heating and cooling. However, I have the option to run a duel fuel system in the future with a simple wiring change. The project included replacement of the crawl space ducting, which had been damaged by a rodent infestation. The team removed the old ducting, cleaned up the crawl space area (including liberal use of Simple Green cleaner/disinfectant, a nice touch) and hauled away the refuse prior to installation of the new ducting. The entire job took two and a half days. During that time, I was very impressed with the efficiency and demeanor of Mark's team. In addition to being a consummate veteran professional, Mark is a very personable guy and his attention to detail is unwavering. Needless to say, our new HVAC system is outstanding and we are extremely pleased with the outcome. As a retired engineer, I was totally impressed with the technical aspects of this project and with how Ongaro & Sons run their business.